NEW ONLINE BANKING - NEW ACCOMMODATIONS COMING SOON

All aboard! We're upgrading your online and mobile banking accommodations with the most comprehensive and adaptable smart banking platform of its kind. Get ready for plush luxury!

Cruise Ship & DingyWant a sneak peek? Here are just a  few of the services being planned for you:

  • Enhanced Money Movement, including simple Person-to-Person and Account-to-Account transfers
  • Mobile & tablet compatible
  • Integrated bill pay – with comprehensive single platform use
  • Enhanced business solutions

There are a couple of action items we need you to complete to make sure your boarding is fast and easy.

Let’s dive in:

It is critical that we have your current contact information. Please login to online banking now, click the ‘Welcome’ drop down menu, click ‘All Services & Settings’, then ‘Change Contact’ to verify or enter your email, phone, and address. Click Submit to finish the process.

If you have previously categorized your transactions, and wish to have a printed copy, navigate to the instructional video located on the FAQs tab below.

Taking these two preparation steps will be worth your time. We will keep you informed of developments and details about the official launch on Wednesday, January 23, 2019.

 

 

The first time you log-in to the new Online Banking system, you will use the same Username that you have had previously. You may enter in your existing Password, however, you will be asked to receive a secure code via e-mail, phone, or text, and you will be prompted to change your password at that time.

Timeline:

January 8th  – Bill Pay disabled in Mobile App 5:00 PM CST

January 15th  – Bill Pay disabled in Online Banking 7:00 AM CST

January 22nd  – Online Banking/Mobile Banking disabled at 5:00 PM CST

January 23rd – New Online Banking enabled (time TBD)

Items to Note:

  • Any bills scheduled to be paid before January 22nd will process normally
  • Any bills scheduled January 23rd and beyond should be picked up by the new bill pay system *please log in and check your bills*
  • If you signed up for eBills, they will not transfer over. You will need to re-enroll in any eBills.
  • You will NOT be able to schedule any new bill payments from January 15th – January 22nd
  • Any recurring PopMoney transfers will not be saved. You will need to re-set them up in our new P2P system.
  • Recurring internal transfer and regular loan payments will transfer over, however any descriptions will not. Please make note of any scheduled transfer descriptions you wish to keep.
  • Loan payment transfers scheduled with specified Principal and Interest payments will not transfer over – they will need to be re-set up in the new system
  • Categorized transactions will not translate to the new system. Please print or download and save a list of your transactions if you have any that you have categorized and want to keep or reference.
  • Please verify your contact details are correct. This will help ensure a smooth transition for you as you log into the new system the first time.

 

Timeline:

January 8th  – Bill Pay disabled in Mobile App 5:00 PM CST

January 15th  – Bill Pay disabled in Online Banking 7:00 AM CST

January 22nd  – Last day ACH batches will process 5:00 PM CST

January 22nd  – Online Banking/Mobile Banking disabled at 5:00 PM CST

January 23rd – New Online Banking enabled (time TBD)

Items to Note:

  • Any one time or recurring ACH batches with an effective date greater than January 23rd should be unscheduled and rescheduled in the new Online Banking system
  • January 22nd  will be the last day you will receive a Positive Pay report – any input data will not transfer over, and will need to be re-entered into the new Online Banking system
  • Wire Transfer templates do not transfer over – they will need to be re-built in the new Online Banking system
  • ACH templates do not transfer over. It’s important for you to export your batch templates from the old system prior to January 23rd , so you may upload them into the new system.
  • Any bills scheduled to be paid before or on January 22nd will process normally
  • Any bills scheduled January 23rd and beyond should be picked up by the new bill pay system *please log in and check your bills*
  • If you signed up for eBills, they will not transfer over. You will need to re-enroll in any eBills
  • You will NOT be able to schedule any new bill payments from January 15th  – January 22nd
  • Any recurring PopMoney transfers will not be saved. You will need to re-set them up in our new P2P system
  • Recurring internal transfer and regular loan payments will transfer over, however any descriptions will not. Please make note of any scheduled transfer descriptions you wish to keep.
  • Loan payment transfers scheduled with specific Principle and Interest payments will not transfer over – they will need to be re-set up in the new system.
  • Categorized transactions will not translate to the new system. Please print or download and save a list of your transactions if you have any that you have categorized and want to keep or reference.
  • Please verify your contact details are correct. This will help ensure a smooth transition for you as you log into the new system the first time.

We are excited to partner with a new company to bring you the best bill pay experience on the market. Here are a couple items to note, as there will be some changes on how your bills get paid:

Payments will be sent in one of two ways, depending on the company or person you are paying.

The first way is electronically (or, ACH). This will debit your account on the date your bill is due, and electronically pay your creditor on the same or next day.

Example: Your bill to Ben’s Fancy Hat Emporium is due on 3/1/2019. You set your bill up to be paid on 3/1/2019. Your bank account will show and ACH debit on 3/1/2019 to Ben’s Fancy Hat Emporium.

The second method is by a check drawn on your account. This means a check will be mailed and delivered by the bill due date on your behalf, but will not debit your account until the check is cashed.

Example: Your bill to Stephanie’s Silly Sock Store is due on 3/1/2019. You set your bill up on 3/1/2019. A check will get printed and mailed, and delivered to the Store on 3/1/2019. Stephanie’s Silly Sock Store doesn’t cash the check until 3/5/2019. Your account will get debited sometime in the next few days following 3/5/2019. 

Timeline:

Please take note of the following time frames for how the bill pay portion of the conversion will work:

January 8th – Bill Pay Disabled in Mobile App 5:00 PM CST

January 15th  – Bill Pay Disabled in Online Banking 7:00 AM CST

January 23rd – New Integrated Bill Pay Enabled (time TBD)

Items to Note:

  • Any bills scheduled to be paid before January 22nd will process normally
  • Any bills scheduled January 23rd and beyond should be picked up by the new bill pay system *please log in and check your bills*
  • If you signed up for eBills, they will not transfer over. You will need to re-enroll in any eBills.
  • You will not be able to schedule any new bill payments from January 15th – January 22nd.

 

Q) Will my username and password stay the same?
A) Your username will stay the same, but you will need to create a new password the first time you log in.

Q) How do I login the very first time?
A) Type in your username like normal, and type in your current password. You will be prompted to receive a secure message via Text, Phone Call, or E-Mail. Once you have your code – enter it in to create a new password you will use going forward. You should see all your accounts after this!

Q) Will I be able to get help, if needed, beyond your normal business hours?
A) Yes! After we go live with the new system, we will offer extended hours for Online Banking support only, from 7 am – 8 pm on weekdays, 8 am – 4 pm on Saturday and 10 am – 3 pm on Sunday.