Decorah (563) 382-9661 Cresco (563) 547-2244
All aboard! We're upgrading your online and mobile banking accommodations with the most comprehensive and adaptable smart banking platform of its kind. Get ready for plush luxury!
It is critical that we have your current contact information. Please login to online banking now, click the ‘Welcome’ drop down menu, click ‘All Services & Settings’, then ‘Change Contact’ to verify or enter your email, phone, and address. Click Submit to finish the process.
If you have previously categorized your transactions, and wish to have a printed copy, navigate to the instructional video located on the FAQs tab below.
Taking these two preparation steps will be worth your time. We will keep you informed of developments and details about the official launch on Wednesday, January 23, 2019.
The first time you log-in to the new Online Banking system, you will use the same Username that you have had previously. You may enter in your existing Password, however, you will be asked to receive a secure code via e-mail, phone, or text, and you will be prompted to change your password at that time.
January 8th – Bill Pay disabled in Mobile App 5:00 PM CST
January 15th – Bill Pay disabled in Online Banking 7:00 AM CST
January 22nd – Online Banking/Mobile Banking disabled at 5:00 PM CST
January 23rd – New Online Banking enabled (time TBD)
Items to Note:
January 22nd – Last day ACH batches will process 5:00 PM CST
We are excited to partner with a new company to bring you the best bill pay experience on the market. Here are a couple items to note, as there will be some changes on how your bills get paid:
Payments will be sent in one of two ways, depending on the company or person you are paying.
The first way is electronically (or, ACH). This will debit your account on the date your bill is due, and electronically pay your creditor on the same or next day.
Example: Your bill to Ben’s Fancy Hat Emporium is due on 3/1/2019. You set your bill up to be paid on 3/1/2019. Your bank account will show and ACH debit on 3/1/2019 to Ben’s Fancy Hat Emporium.
The second method is by a check drawn on your account. This means a check will be mailed and delivered by the bill due date on your behalf, but will not debit your account until the check is cashed.
Example: Your bill to Stephanie’s Silly Sock Store is due on 3/1/2019. You set your bill up on 3/1/2019. A check will get printed and mailed, and delivered to the Store on 3/1/2019. Stephanie’s Silly Sock Store doesn’t cash the check until 3/5/2019. Your account will get debited sometime in the next few days following 3/5/2019.
Please take note of the following time frames for how the bill pay portion of the conversion will work:
January 8th – Bill Pay Disabled in Mobile App 5:00 PM CST
January 15th – Bill Pay Disabled in Online Banking 7:00 AM CST
January 23rd – New Integrated Bill Pay Enabled (time TBD)
Q) Will my username and password stay the same?
A) Your username will stay the same, but you will need to create a new password the first time you log in.
Q) How do I login the very first time?
A) Type in your username like normal, and type in your current password. You will be prompted to receive a secure message via Text, Phone Call, or E-Mail. Once you have your code – enter it in to create a new password you will use going forward. You should see all your accounts after this!
Q) Will I be able to get help, if needed, beyond your normal business hours?
A) Yes! After we go live with the new system, we will offer extended hours for Online Banking support only, from 7 am – 8 pm on weekdays, 8 am – 4 pm on Saturday and 10 am – 3 pm on Sunday.