Customers Rave

 

Customers Rave:

"EVERYTHING that I requested with respect to account set-up and funds transfer to checking was done flawlessly and timely. You (Mike Huinker) and your team continue to impress me. Maria and I are thrilled to be customers and look forward to a long and fruitful relationship.”

Jack & Maria C.

Customers Rave:

You kept in contact to let us know where the process was on our mortgage loan. Made it easy and comfortable to sign our papers even at the time of COVID.

Customers Rave:

The advertised market interest rate is all that prompted me to make contact with Decorah Bank for my home refinance.  I knew nothing about the bank.  But .... from the moment I made the call, I was impressed:  very personable and friendly people, including the mortgage department manager (and everyone else I had contact with!); always a personal touch; with every question I asked, I had confidence I was getting straight, unvarnished, truthful answers.  Despite financing a home in a suburb of the Twin Cities, I was treated with home town warmth and care by the folks at Decorah.  I'm a professional person, and have high expectations of those with whom I do business.  The mortgage team at Decorah has achieved absolute excellence with what they do and how they treat people, and I can't say enough great things about them.

Todd Rapp

Customers Rave:

Becky Mitchell is the best! Always a pleasure doing business with Decorah Bank & Trust.

Tony Clarke

Customers Rave:

The staff at Decorah Bank & Trust is knowledgeable and friendly. I also really like the way their online banking is set up. It's easy to manage & efficient!

Customers Rave:

Doug is a great guy, he is so compassionate and understanding.

Leland

Customers Rave:

With COVID-19 the handling of our mortgage was AWESOME. We were very happy with your service.

Customers Rave:

Your customer service is excellent. I have never refinanced so quickly and easily. Thank you for your help!

Customers Rave:

"I know how important customer service is to an organization such as yours. This email is to commend Julie. She is an example of a Drive Up Teller who gives exceptional service. Decorah Bank & Trust continues to have my business thanks in great part to the service given by Julie. I truly appreciate her friendliness & her great personality."

Dale E.

Customers Rave:

"I'm not sure there is anything that could be changed to make it easier. I did almost the whole process (Mortgage) never having come into the office. If there is an easier way, I don't know it.

Customers Rave:

"I have my H.S.A. through Cresco Bank and the lady who helped me set it up was super helpful and thorough. Thanks!"

Customers Rave:

"I cannot thank Kay or the Bank more for the outstanding customer care I was given when I had a financial problem. I am SO proud to say I bank at Decorah Bank & Trust Co. I had excellent care and service given to me when I moved to Decorah.

Carol W.

Customers Rave:

"Everyone is amazing! The greatest Bank we have ever been affiliated with!"

Customers Rave:

"They provided after hours service on a Friday! Exceptional support and explanations of each step!"

Samuel B. & Dean G.

Vita

Very friendly service...got all of my questions answered quickly & completely!

Kate S.

Amazing customer service! In person or over the phone, everyone at DBT is always helpful.

Customers Rave:

Friendly service from tellers and from Justin, our completely trusted financial advisor. Also like and appreciate your environmental leadership...solar, etc., and your generous support of Decorah and Cresco.

Harley R.

Customers Rave:

"The happy attitudes."

Sue S.B.

Customers Rave:

"I was happy about everything & everybody at your bank the first day I walked in. Can't think of anything you can do better. The personal service has been wonderful!"

Customers Rave:

"Can't think of a thing to improve. A visiting friend found you so inviting she almost opened an account from Chicago."

Customers Rave:

"Decorah Bank is the epitome of what a community bank should be. Continued best wishes!"

Dwight S.

Customers Rave:

"Family owned. Very friendly & extremely trustworthy."

Helen C.

Customers Rave:

"DBT's greatest asset is the people that make personal banking a great experience. Don't lose that asset."

Brian S.

Customers Rave:

"The people are super friendly & efficient."

Terri L.

Customers Rave:

"Warm & genuine welcome, knowledgeable & helpful financial advisors & planners, generous contributors to the local community & the greater good nationally & internationally (energy use, solar, etc.) Thank you."

Harley R.

Customers Rave:

"Vicinity."

Kathy S.

Customers Rave:

"Convenience, friendly people, many friendly people."

Nancy T.

Customers Rave:

"I love my bank. I can always get issues resolved right away. People care about me and I wouldn't bank any where else. DBT has proved over & over again they care about this community."

Joy C.

Customers Rave:

"Friendly, personable, knowledgeable, helpful staff!"

Pam S.

Customers Rave:

"We are very happy with the service & help we receive from all of the staff - especially Holly & Josh. It's great that Josh can bring important documents up to our farm to be signed, saving us an hour round trip. Please come visit us this spring & see us in action!"

Roxi T.

Customers Rave:

"You took a chance on me to finance a 12 acre homestead in the early 70's. I've been with you ever since."

Warren P.

Customers Rave:

"Helpful, friendly, welcoming; gave us a great loan for home improvement which other Water Street bank would only approve lesser amount."

Sandhya C.

Customers Rave:

I love my bank. I can always get issues resolved right away. People care about me and know me and I wouldn't bank any where else. DBT has proven over and over again they care about this community.

Joy C.

Anonymous

We love dealing with people we know. We’re not numbers. It’s great to feel part of the community. Thanks!

Anonymous

It’s nice to have a place to trust with your money and that is locally owned.

Anonymous

Local Bank, local decision makers, friendly service, fast response time, and variety of services offered.

Anonymous

I chose Decorah Bank & Trust Co. in 1957, and today I still get the same great service as I did then.

Anonymous

Decorah Bank’s support for renewable energy and local renewable energy projects of its customers.

Anonymous

I choose DB for its efficient personnel in the loan department, checking account offerings, and management of online bank services.

Anonymous

We like the people - always greet you with a big smile and a friendly hello… and that means a lot.

Anonymous

Your personal interest in your customers. The commitments to a better community such as your donations to the Decorah School System. I was especially impressed when the employees signed and sent us a sympathy card last year after my mother-in-law passed away.

Anonymous

Because it’s locally owned and we trust and respect the owners and employees.

Anonymous

The name says it all - Decorah, where I live, Bank and Trust. You have to trust your bank and I do for everything. The people are friendly, courteous, and helpful.

Anonymous

Decorah Bank & Trust is locally owned and has super employees. Everyone we have dealt with has been professional, friendly, very efficient and helpful.

Anonymous

We’ve been banking at this bank for almost 58 years. I trust this bank completely… wouldn’t dream of changing.

Anonymous

Your new building is a great asset to Decorah, but the staff/employees/people are the reason we choose DB&T. They are pleasant, helpful and cheerful! Thanks.

Anonymous

Decorah Bank & Trust makes you feel like family. You are treated like a person, not a number.

Anonymous

The lines are not long at the drive-in or inside the bank... friendly and helpful staff is also a plus.

Anonymous

Convenient parking.

Anonymous

I enjoy the willing, helpful service our bank extends to me.

Anonymous

I feel safer with this bank and know that my money is in good hands.

Anonymous

I have banked and been happy with this bank for 30 years. I also like the fact that it is a locally-owned bank.

Anonymous

We have been banking with Decorah Bank for over 38 years. We have many reasons for choosing your facility. Everyone is very helpful and friendly. When our son was going through rough times, you were there for him. You have always trusted us so we have placed our trust in you!

Anonymous

Competitive rates on CD’s.

Anonymous

The friendliness of the employees who make an effort to greet you by name.

Anonymous

Services provided by the Sunrise Club-especially money orders, notarizing papers, and making copies of papers-all without charges.

Anonymous

We chose DB&T because it is a “home town” bank and decisions are made locally. The bank’s commitment to and involvement in the Decorah community is also important to us. We appreciate the friendly, helpful attitudes of staff members and know many of them personally.

Anonymous

DB&T people make me feel like I’m their only customer. I enjoy their friendly, yet professional way they treat me.

Anonymous

Convenient locations, friendly staff.

Anonymous

My electric company is from Madison. My gas company is in Kansas City. My cell phone company is in Green Bay. I have no idea where my TV provider is from! Thank goodness my bank is locally owned and operated!

Anonymous

Because of the people!

Dennis O.

Dear Ben & Joe – You two guys and your bank are truly community minded.

Claude M.

Keep hiring wonderful people like Syd, Liz, the receptionists, tellers, mortgage reps, etc.!

Tanya G.

...Plus, we are so grateful to be connected to such a wonderful community partner.

Al & Mary A.

How nice it is to bank at a bank that cares so much for their customers!

Karen W.

I just need to say that Decorah Bank and Trust rocks. Their staff is top notch and some of the friendliest, most helpful folks around. Special kudos to Mike Huinker and the women who do such a fantastic job in the mortgage loan department. What a pleasure to do business with Decorah Bank and Trust!

Roz K.

Locally owned... a bank you can trust..... unlike the corporate giants. I highly recommend this bank to anyone.

Barb N.

My first contact was with Liz in setting up accounts for my mother and for myself. She was very helpful and courteous.

Claude M.

Thank you to Decorah Bank for all of the great service! Even customers from outside of northeast Iowa would be well served by this great institution.

Rob C.

I ♥ my bank!

Chris H.

Very friendly, polite and courteous staff. Although I’m new to the community, I’ve met other area residents who speak highly of your institution.

Roz K.

So glad I have the opportunity to bank at a locally owned bank....owned and run by the good guys.

Claude M

Decorah Bank rules! Thanks for all you guys do!

Barb N.

This bank was recommended to me by a long-time friend who banks here. As he said, ‘there is no other choice of banks but this one!’

Kent F.

Thank you again, for what you have done for me. It warms my heart and I am proud!!! Proud of Decorah Bank and its employees.

Anonymous

I just switched to your bank from a large national bank and I'm extremely glad I made that decision.

Dan and Allison

...we appreciate our banker who checks in with us! So sweet!

Anonymous

This bank is by far the best bank we've ever worked with. Great job!

Sonja A.

I'm happy I was referred to this bank.

Sharon and Tom R.

Saturday was a pleasant surprise, banks aren't always open then!

Andrew and Karin S.

...We had been with another bank but feel it is important to support the local economy.

Matt T., Decorah

Decorah Bank and Trust continues to impress with their service and professionalism.

Benjamin K.

I can’t think of a single way my banking experience has been less than excellent! Best bank I have ever used by a wide margin.

Anonymous

Great DBT! I love banking with your bank. Safe & easy!

ReNae F.

We absolutely love the ability to do all our business check deposits from here (work office). I would recommend it to anyone. It is such a time saver plus we have the money in our account faster.

Contact us today to find out how to become one of our satisfied clients!