News Blog
Liz in front of door

Liz Roe at Decorah Bank welcomes you!

Lori T. open doors Cresco

Lori Truka at Cresco Bank welcomes you!

June 5, 2020 – We want to thank all our customers for your patience and understanding throughout the last few months. Though our lobbies were closed, we are grateful to have continued serving your financial needs in various ways.

We are excited to announce that Cresco Bank will be reopening on June 8th and Decorah Bank will be reopening on June 15th. We typically love to see our customers in the bank, having a cup of coffee and a cookie, but these are different times. Re-opening and allowing customers to wear masks in a bank lobby presents unique challenges. Due to the continued threat COVID-19 presents, we have initiated a variety of new protocols to ensure the safety and well-being of our customers and staff.

  • Decorah Bank access will only occur through our North doors, next to our parking lot. Cresco Bank access will only occur through the front (South) doors to limit traffic.
  • We encourage customers to wear masks – we will be wearing masks or have sneeze guards in place for everyone’s protection.
  • A staff member will greet you at the door and you may be asked to lower your mask for identification. We are different from other businesses and need to identify those coming in. Generally, we do not allow individuals to wear masks in the bank for security reasons.
  • Our walk-in services will initially be teller services only. To meet with a banker or access your safe deposit box, call ahead to make an appointment.
  • We will limit the number of customers allowed in the bank building at a given time
  • If you have a cough or fever, please do not enter the bank. Instead, give us a call or take advantage of our online services. We are confident that we can serve you through these “virtual doors” and work through all of your financial needs.
  • We ask everyone to practice the social distancing guideline of 6-ft when inside the bank

As always, we will continue to offer online and digital banking options, helping you to maintain banking from the safety of your own home if you prefer to do so. Our ATMs and drive-ups will continue to be fully operational. Please call us with any questions or concerns that may arise. We are always here to help.

Thank you for following these new rules. We will continue to monitor the pandemic status and update you as changes are made. We look forward to beginning this reopening process, and cannot wait for the day that we can all enjoy conversation around that cup of coffee again. Thank you for being a loyal customer; we are grateful for you and know that we will get through this unique time together.

 

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