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ATM protect yourself

January 23, 2019 – Here are some ATM safety tips:

  1. Observe your surroundings before using an ATM.
  2. Memorize your debit card PIN. Do not approach an ATM with account information written down.
  3. Onsite Bank ATMs are recommended over convenience store ATMs and gas terminals. These ATMs are checked frequently and have cameras.
  4. Before using an ATM, you can check the ATM for a loose card reader or keypad overlays for a skimming device, but know these can be difficult to detect.
  5. Shield the screen with your body as much as you are able.
  6. While entering your PIN, shield the keypad – even if no one is around you as there might be criminally hidden cameras
  7. Put your cash, card, and receipt away immediately.
  8. If you see anyone or anything suspicious, cancel your transaction and leave immediately.
  9. If anyone follows you after making a transaction, go to a safe area before calling local law enforcement.

Banks have debit card protections in place should a debit card become flagged as having suspicious activity. Decorah Bank has multi-layered security and alert notification systems in place at many levels for consumer protection, alerts, and recovery should a card be compromised.

If suspicious activity is detected on your Bank debit card, the Banks card processing partner immediately alerts the bank. The card is often blocked from further activity until a representative contacts the customer to confirm transaction behaviors as legitimate. If the card activity is deemed compromised, Customer Support will close the debit card, reissue a new card with new PIN at the Bank, and guide the customer through any remaining resolution needed. This is a good time to remind you that the bank will never contact you asking for private information like your card number, PIN, or online user name or passwords. This is also a good time to encourage you to set up your automatically paid subscriptions with CardSwap. This can help avoid the hassle of going to each separate shopping or entertainment website to update your card.

As a part of another layer of debit card protection, customers will automatically receive text alerts or a phone call if suspicious activity is detected.

We will never request private account information via text, phone, or email that we initiate. If you have a new phone number, a question, or ever suspect a suspicious activity, contact us.

Together we can fight crime.

January 20, 2020 – Decorah – A card skimming device was fraudulently placed on Decorah Bank’s Water Street ATM during the duration of January 8-12. Decorah Bank & Trust received a list of compromised cards yesterday morning and was  quickly able to identify this an isolated incident with no further immediate risk to others.  The Bank’s top priority was to quickly block card access from the criminals and to immediately notify all affected cardholders. During this time the Decorah Police Department was notified of the situation.

It is important to know that if you did not hear from us, you are not affected by this situation. There is no monetary loss to affected customers and each customer received a new card with secured information throughout the day and/or affected customers are making arrangements with us to receive a new debit card and PIN.

We have no reason to believe there is immediate further risk to cardholders and our customers, and we will continue to watch this situation very closely. Decorah Bank’s Water St. ATM is safe to use, as are all Decorah Bank ATMs. We will continue to monitor ATMs closely. Below is information provided by the FBI about identifying skimming devices placed by criminals at ATMs, point-of-sale (POS) and gas pump terminals. These devices can be hard to catch, depending on the skimming device. As always, your safety is important to us. Video footage is being shared with law enforcement. Special thank you to Decorah Police Department for their assistance in this matter.

As always, your safety is important to Decorah Bank. Thank you for your patience while we address the situation.

More information on skimming devices from the FBI:

Heart“A customer made a special trip to the Bank to thank me for referring her to Wealth Management. As she approached me with a gentle smile, she told me that Brett is helping them with a plan to put her and her husband in a good position for their future retirement. Brett also taught them a few things to watch for as they get closer to retirement. What makes this so special? You see, her husband has been disabled for quite some time, and their income has been squeezed. This wonderful woman has been fretting for a long time, thinking that she may not be able to retire because of their financial situation. She found some relief. I love giving customers tools to win their battles or to at least fight back with more confidence and knowledge.”

-Kelley, Bank Teller

We love our customers! See what they have to say about us at Customers Rave.

Heart“Today, I had a gentleman in my office, opening a Kids’ Club Savings for his youngest child. During our visit, he stopped mid-sentence to listen to the music playing on our sound system and said, “This is the only bank I’ve heard play Metallica!” We both got a good chuckle out of it (rock on).

This man went on to say that he currently lives in Texas but has lived all over the U.S. and in other countries, but continues to bank with Decorah Bank and plans to do so until we tell him to leave. I laughed and said to him that he could stay forever. He kindly stated that he chooses to keep his business with us because he appreciates everything the Bank does for the community and knows the Grimstad family are good people.

This gentleman was so caring and fun!”

– Sarah, Personal Banker

We love our customers! See what they have to say about us at Customers Rave.



Des Moines, Iowa – Written by Howard Learner, Iowa View contributor

Howard A. Learner is executive director of the Environmental Law & Policy Center, the Midwest’s leading environmental legal advocacy and eco-business innovation organization, which is engaged in Iowa with its Des Moines office.

Bankers understand finance, money and good investments. So, when community banks step up to install solar energy panels on their buildings, that’s a strong signal that renewable energy is both good for business and good for the environment.

Solar energy is accelerating in the Midwest as the technology keeps improving, the economics get better and environmental quality benefits are valued.

Decorah Bank & Trust added its first solar panel in 2008 and has installed enough building rooftop and parking canopy solar arrays at its Decorah and Cresco banks to power almost 20 entire Iowa households.

Solar energy is most available on hot, sunny days when peak demand occurs as air conditioners load is high and commercial electricity rates spike. More businesses are now looking to install solar energy on their buildings both to avoid high utility rates and to advance environmental values.

Decorah Bank & Trust has designed loan programs that often cover 100% of small-business, residential and farm renewable energy projects. The grants and tax credits available for Iowans installing solar support loan repayments, making this another example of how doing good can be good business.

Click here to read the complete story as featured in the Des Moines Register.

January 3, 2020 – Decorah & Cresco -Say hello to FREE financial learning whenever you want. We are excited to launch a new online financial literacy program, developed by Banzai. Banzai is a real-world financial wellness program used by tens of thousands of schools nationwide and now offers the same curriculum online for people of all ages.

Banzai is a “choose your own adventure” game that prepares you for life’s hardest financial decisions and helps you set smart financial goals. You will learn to make trade-offs, setting money aside for your needs, and living well at the same time. Banzai offers three games: Junior (ages 8-12), Teen (ages 13-18), and Plus (adults). Banzai also offers a library of articles for your reading pleasure, and virtual coach sessions that make you feel like you’re having a financial discussion with a real person.

The Decorah and Cresco Bank Banzai site is web-based and can be accessed on most devices. It even offers special support for iPads and Chromebooks. Try it out today for free at or access it from the Services & Resources tab at

Banzai courses

Scam AlertDecember 30, 2019 – Decorah & Cresco – Sadly, holiday time finds fraud grinches working overtime attempting to get to your private financial information. On December 26 & 27, 2019, Decorah Bank & Trust received reports of texts and phone calls that displayed as coming from Decorah Bank. As a reminder, the Bank will never text, email, or call you asking for private information like your online banking username, password, or card number. Always be skeptical about unsolicited calls, texts, mail, and email. When in doubt, don’t respond; hang up, don’t click links, don’t reply to a text message. Instead, call the Bank directly to check on validation of the communication you received. If a call or item that you received is identified as suspected fraud, block or mark items as spam and delete it.

Cardholders that have questions can call SHAZAM at 866-508-2693 after hours. SHAZAM’s text shortcode for 72718. You may want to add these numbers to your contacts. Fraudsters have gained the reputation of hitting up an area for a few days before moving on to another area in the U.S. No one is immune to the unlawful attempts of scammers, your awareness is your best line of defense. Learn more in our Knowledge Center at

December 19, 2019 – Decorah – Congratulations to the 2019 Christmas Coloring Fun winners! Each child won a Christmas teddy bear. Winners are as follows; front row (l-r): Scarlett O’Neill with mom, Katie O’Neill, Natalie Holthaus, Flynn Thompson with brother Ellis Thompson, Eva Butler, and Violet Butler. Back row (l-r): Oliver McGohan with mom, LaDonna McGohan, Bentley Remick, Mabel Thrailkill, and Hallie Simpkins. Not pictured: Charlotte Harman. Thanks to everyone who participated in our Christmas coloring fun! You truly know how to make our lives colorful. christmas coloring winners

Merry Christmas & happy new year!


December 5, 2019 – Decorah & Cresco – ‘Tis the season to wish one another joy, love, and peace. Please join us for a Christmas Open House at either of our locations in Decorah or Cresco. Enjoy coffee, hot cider, treats and the company of friends. Our employee-owners are eager to reconnect and spread holiday cheer during this merry event.


Decorah Bank Lobby – Friday, December 13th from 8:30am – 4:00pm

Cresco Bank Lobby – The Week of December 16th, Monday – Friday, 9:00am – 4:00pm


December 2, 2019 – Decorah – Decorah Bank’s Christmas Coloring Fun is now underway. Parents, click on the pdf link below to download and print a coloring form or stop by either of our locations and pick up a coloring registration for your kids. Return by 4:00pm on Monday, December 16th at our downtown location. Ages 10 and under. Happy Coloring!

2019 Christmas Coloring form