Loving our Customers – Why Being A Teller Is Stellar! March 21, 2019 – Decorah – It really is all about the customers. Even those with four legs. The question, “Why do you do what you do?”, was recently asked of our Teller Team. They couldn’t wait to answer. Here is what a few of our Tellers had to say. Check out “Our Story” to read more about why we do what we do. Lori’s Why: Employed 6 months As a teller, I feel privileged to be let into some parts of peoples’ lives when they come to me. Many times we don’t just exchange money, but also stories, jokes, tips, experiences or even emotions resulting in tears or fits of laughter. Here are some reasons why I love what I do in the six short months I’ve been here: I’ve learned how to get better TV reception, where to get the best pizza, how to find the greatest deal online or in town, where to vacation and how to vacation. I’ve been enthusiastically told about the greatest coffee drink or the most amazing exercise class I need to try. I’m always on top of weather reports when I’m at the teller line. After my day is done, I feel like I could teach the meteorologist a few things about tomorrow’s forecast. These are just a few of the fun little tidbits I get on any given day. I love coming to work and helping people. Nancy’s Why: Employed 47 years The teller area has been my home for many years. It’s a great feeling to see our regular customers every day and getting to know new customers. Our customers seem to enjoy a familiar face and will often ask about us when we aren’t here. Isn’t that sweet? We are a part of their lives, and it’s a privilege and an honor to be trusted with their financial information, and often, friendship. I have always believed that being a bank teller is the best department in the Bank and has proven to be an excellent career for me. Kelley’s Why: 3 years We have some of the sweetest customers! My favorite story is when a young customer showed her generosity, kindness, and compassion for others when the Bank was doing a fundraiser for area Food Pantries. Last fall, I would often get asked about Templeton the whiskey barrel piggy bank. On this particular occasion, I had just finished counting cash back for a woman who had cashed her paycheck when she asked, “What does the pig do?” After explaining the fundraiser, she walked over to Templeton and put all of her cash and change in from her entire paycheck and walked away with a big smile on her face. This still moves me. It is nice to know we live in such a great and giving community. Tricia’s Why: 10 years Six months after I began working at the Bank, people would often approach me while running errands or attending events and ask why I look so familiar. Due to confidentiality, I couldn’t tell them that I saw them at the Bank. During those times I would smile and make comments about small-town familiarity. Fast forward five years, now customers could often place me as a teller of Decorah Bank. We would often have such a nice time getting to know one another that some would ask about my family. Getting to know customers is one of my favorite things. Fast forward five more years so ten years total, my customers occasionally see me with family out and about and will comment on how the children are growing up so fast. This is exciting to me; I like having the web of caring people who I’ve gotten to know. Taking good care of customers doesn’t end at 5 o’clock. I enjoy being involved in the community and being a good role model for the next generation. Janice’s Why: 20 years The customers and their appreciation bring me to work every day. It’s that feeling of being appreciated after I help them when their debit card doesn’t work at our ATM; it makes their day. When someone had shoulder surgery and couldn’t get their deposit in the drawer at the Branch, I stepped outside to get it from them and then did the same with their receipt. Or, on a Friday night past closing time when there is still a line of vehicles; a customer is so glad to get his check deposited before we close. Or it could be the time a dad was going to the hospital to pick up his wife and new baby, forgot his wallet and checkbook at home and needed to buy a car seat. Wow, talk about being appreciated! There are so many little things that we do, and we don’t even realize how we are making a difference in someone else’s day. This is why I love to do what I do. Kala’s Why: 6 years Tellers are the frontline that represents the Bank to our customers. We see many customers daily. We get to have GREAT conversations with new and existing customers! These are the people who make our careers rewarding. Julie’s Why: 13 years I’ve been sharing the good times with customers for over 13 years. It’s rewarding to know some customers so well that you not only know their name but also how they like their transactions done. They trust the Bank and myself to do everything we can to help them with their financial lives and dreams. I enjoy keeping up with the lives of families; especially children from the day they were born and watching them grow. I especially love it when customers bring in their dogs for a treat. There are many reasons why I love what I do.