News Blog

Smart devices in handsMarch 19, 2020 – We know this is a time of uncertainty and unrest, and we want banking to be low on your current list of concerns. We want to make sure you have all the tools you need to keep banking as you normally would. We have a wide variety of digital services available to you 24/7, so please take advantage of these, and rest assured we have support staff standing by to assist you.

For anyone needing to open new accounts, please take advantage of our digital account opening tool. Click here to open an account online. If you have digital banking, you can find this same feature once logged in under the “transactions” menu. Accessing digital account opening from your online or mobile banking will take you through an expedited process to open any new deposit account. We also offer online loan applications, so be assured we can continue to meet any new financial need. Our bankers will still be available by appointment, so please don’t hesitate to call if needed.

Please download our mobile app, found on Google Play or the Apple App store to quickly check balances, transfer funds, pay bills, and take advantage of mobile check deposit. Checks submitted before 5:00 PM using Mobile Deposit will count as a deposit for that business day. Checks submitted after 5:00 PM will count towards the next business day.

Finally, please don’t hesitate to contact us using secure messaging found inside digital banking, or utilize our new chat functionality, found on our website. Our chatbot, Cora, can answer many of your questions, and will transfer you to an available representative during business hours when further assistance is needed. Of course, you can always call us as well, but know there are many options available to you.

We are dedicated to assisting you and providing the service you have come to expect during these turbulent times. Please contact us with questions on any of our digital services.

 

Posted in COVID-19 by Decorah Bank on March 19, 2020.

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