Answering Your Questions

FAQs


What if I forget my Online Banking password? 

If you forget your Online Banking password, simply click on “Forgot Passcode?” in the Online Banking login box and follow the prompts to reset your password. Or call Customer Service: Decorah Bank (563) 387-5230 or Cresco Bank (563) 547-2244 or Toll Free 1.800.347.1946 (press 0). You will be asked a few questions to verify your identity before we assist you with your password concern for security safeguards.


Is the Bank hiring? 

That depends, are you Tony Hsieh? Actually, it’s super simple. The Bank is often looking for the brightest and the most enthusiastic people. If you think you’ve got what it takes, stop by and inquire about job openings.


Is there anything your Bank doesn’t do for its customers? 

We don’t excel in the manufacturing of helicopters. We can help you with most of your financial needs.


I just moved. How should I notify the bank? 

Congratulations on your move! If you are an Online Banking user, it’s easy to let us know. To change your address, log in to Online Banking > USER SERVICES > CHANGE CONTACT INFORMATION and follow the prompts. Or call us at either of our locations or Toll Free 1.800.347.1946.


How do I change my Online Banking Password? 

You should change your passcode on a regular basis (e.g. every 90 days) to maintain the strictest security. To change your password, login to Online Banking > USER SERVICES > SECURITY SETTINGS > CHANGE PASSCODE and follow the prompts. Online Banking requires complex pass codes – click TIPS/HINTS while in Online Banking to learn more about creating secure passwords.


How do I change my email address? 

For your security, we cannot accept a request to change your email address by email. If you are an Online Banking customer, be sure to keep your email address current in USER SERVICES > MANAGE ACCOUNT > CHANGE CONTACT INFO.


How did the Bank get to be so awesome? 

Glad you asked. Although we’re in a serious business, we like to have fun when we can with our clients colleagues, partners, and community. We’re all about delivering the WOW through service. Sure, we’re a little unconventional and quirky sometimes, and we wouldn’t want it any other way. There’s scientific evidence that production goes up when one is in a positive environment.


If I have eStatements, will I continue to receive paper statements? 

Paper statements are no longer necessary once you have access to eStatements. You have the option of choosing to print the eStatement from your personal printer from within Online Banking. If you opt to have paper statements mailed to your home you may be accessed a $1.50 paper statement fee.


How do I sign up for eStatements? 

eStatements are housed securely in Online Banking for three calendar years. You can securely save or print your eStatements prior to the 3 year expiration if you wish. As a service to you, Customer Service can research and retrieve statements beyond 3 years at your request.
You will need to complete the following six steps to enroll and view your eStatement(s):

  1. First you must login to your Online Banking Account.
  2. Go to your “Accounts” tab.
  3. For the account you want to view a statement for, change the “I want to…” drop-down to “View Statement”.
  4. (First Time Only) You will be presented with an Electronic Disclosure and the eStatement Enrollment Agreement. After reviewing both the disclosure and agreement, check the two boxes and click the “I Accept” button.
  5. (First Time Only) On the next page you will be asked to enter a key code. The key code is referenced in the red text in the displayed agreement. Enter the key code and click “Verify”.
  6. You’re done! Once the eStatement Viewer opens, select the date of the statement you wish to view.
  7. If you have multiple accounts on one bank statement and you’ve used your account number above, you are good to go – congratulations! If you have additional separate bank statements, you’ll need to go through the steps above for each account number in which you would like to view statements.

    Don’t have an Online Banking account? Click here to complete our online application.


What time do you open? 

Please visit our Locations & Hours page for our Cresco and Decorah lobby and drive-thru hours.


What is your cut-off time? 

Deposits taken at lobby or drive-thru facilities will process the same business day. Online Banking transactions made after 5:00pm will process the next business day. ATM and telephone banking transactions made after 6:00pm will process the next business day.


Where are your ATMs? 

We have several ATM locations in Decorah and in Cresco. For a complete listing visit our ATM page.


How do I enroll in Online Banking? 


Contact us directly at either of our locations to see how we can make a difference for you.