Answering Your Questions
Call Decorah Bank at (563) 382-9661 and ask for Bookkeeping Services. Our bookkeeper will ask you a few questions to verify your identity. Our bookkeeper can either tell you your password or reset it to a new password of your choosing.
No. Receiving your eStatements is a free service. Remember that you will need an Internet connection and valid email address; Adobe Acrobat Reader; and an account (checking, savings, or money market) with Decorah Bank & Trust Co.
Each month, on the first business day after your statement cycle, your eStatement will be emailed to you. Your eStatement will come as a .pdf attachment that has been encrypted with a password of your choosing. You can open the file and view, print, and/or save it to your computer’s hard drive.
No, when you begin receiving your eStatement, you will no longer receive your paper statement.
Yes. As an incentive to switch to eStatements, even if you did not receive images with your paper statement, you will receive check images with your eStatements.
You can save your eStatement by printing the .pdf attachment; by keeping the email message that contains your eStatement, or by saving the .pdf file to a folder on your hard drive or other storage medium. You will need your password to open the file even if you save it on your hard drive.
Yes. Your eStatement file is encrypted using 128-bit encryption to a password that you previously supplied to us.
No. You can receive eStatements even if you don’t use online banking.
Yes. We can send your eStatements to two email addresses. All copies of the eStatement will be identical and use the same password.
Yes. Each account can have a different email address, or you can use the same email address. You can specify a different password for each account or you can keep them all the same.
For your security, we cannot accept a request to change your email address by email. Call Decorah Bank at 563-382-9661 and ask for Bookkeeping Services. We will verify your identity, and then make the change you are requesting. We will send a confirmation email to both the old and new addresses. If your old address has already been discontinued, we will mail a confirmation to your home address. You may also send in your request by postal mail or by fax to 563-547-5052. Be sure to include all account numbers that should be changed and to sign your request. If you are an online banking customer, be sure to keep your email address current in User Services. We have had trouble with customers not receiving eStatements that we have sent because the eStatement is quarantined, rejected or deleted by their mail host or their mail program.
Call Bookkeeping Services at (563) 382-9661. We will confirm your identity and email address and then re-send your eStatement. You may need to work with your email host, your email program or your security software to ensure that your eStatement is not quarantined, blocked or automatically deleted. If you cannot receive your eStatement, please request that your account(s) revert to printed paper statement(s) and normal image presentation.
Please notify Bookkeeping Services at (563) 382-9661 for options if you are experiencing personal email account difficulties.
Yes. Please call Bookkeeping Services at (563) 382-9661. We will cancel your eStatement and re-instate your paper statement. If you previously received images with your paper statement, you will receive them after the switch. If you did not previously receive images on your paper statement, you will not receive them after the switch. Certain account types do not qualify to receive images on paper statements.
Yes, for an applicable fee. Please call Bookkeeping Services at (563) 382-9661.
Your eStatement is available for viewing as long as it is available in your email system or saved storage medium of your personal choosing. Keep in mind that you will always need a password to open the document.
Contact us for a printable enrollment form to mail, fax, or deliver to Decorah Bank & Trust Co. If you choose to enroll by fax or mail, we will send a confirmation to your email address(es) and postal address that we have on file to ensure your identity and security. Another option is to stop in and fill out an enrollment form. You can then expect to receive your first eStatement at your next billing statement cycle.
Deposits taken at lobby or drive-thru facilities will process the same business day. Internet banking transactions made after 5:00pm will process the next business day. ATM and telephone banking transactions made after 6:00pm will process the next business day.
We have seven ATM locations in Decorah and two ATM locations in Cresco. For a complete listing visit our ATM page
Decorah Bank & Trust is not your typical bank. Contact us directly at (563) 382-9661 to see how we can make a difference for you.